Privacy Policy

1. Introduction

First Patient Engagement Center, LLC ("FPE," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at firstpatientengagementltd.com (the "Site"), use our services, or otherwise interact with us. By accessing or using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Site.

2. Information We Collect

2.1 Information You Provide

We may collect information you voluntarily provide when you:

• Complete a contact form, consultation request, or questionnaire on the Site.
• Subscribe to our newsletter or email communications.
• Correspond with us by phone, email, or other channels.
• Use our interactive tools, such as the Revenue Projector calculator.

This information may include your name, email address, phone number, practice or organization name, job title, mailing address, and any other details you choose to share.

2.2 Information Collected Automatically

When you visit the Site, we may automatically collect certain information, including:

• Device and browser data — IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data — pages visited, time spent on pages, referring URL, clickstream data, and navigation paths.
• Cookies and similar technologies — small data files stored on your device to improve your experience and enable analytics (see Section 7).

2.3 Information From Third Parties

We may receive information about you from publicly available sources, professional networking platforms, referral partners, or other lawful third-party sources to support our business development and outreach activities.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services and the Site.
• Respond to inquiries, schedule consultations, and communicate about our services.
• Send marketing communications, newsletters, and promotional materials (you may opt out at any time).
• Personalize your experience and deliver relevant content.
• Analyze Site usage and performance to improve functionality.
• Comply with legal obligations and enforce our terms.
• Protect the security and integrity of the Site and our systems.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers — trusted third parties who assist with hosting, analytics, email delivery, customer relationship management, and other operational functions, under contractual obligations to protect your data.
• Professional and legal obligations — when required by law, regulation, legal process, or enforceable governmental request, or to protect our rights, privacy, safety, or property.
• Business transfers — in connection with any merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.
• With your consent — we may share your information in other ways if you have given us explicit permission.

5. Health Information Disclaimer

FPE provides care management, patient engagement, and related operational support services to healthcare practices. Our website does not collect, store, or process Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA). Any handling of PHI in connection with the care management services we provide to healthcare clients is governed by separate Business Associate Agreements and applicable HIPAA regulations, not this Privacy Policy.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, alteration, or destruction. These measures include encryption of data in transit (TLS/SSL), secure hosting infrastructure, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

The Site uses cookies and similar technologies to enhance your browsing experience and collect analytics data. Types of cookies we use include:

• Essential cookies — necessary for the Site to function properly (e.g., session management, security).
• Analytics cookies — help us understand how visitors interact with the Site (e.g., Google Analytics) so we can improve content and performance.
• Functional cookies — remember your preferences and settings to provide a personalized experience.

Most web browsers allow you to control cookies through their settings. You may choose to block or delete cookies, but doing so may affect your ability to use certain features of the Site.

8. Third-Party Links

The Site may contain links to third-party websites, including those of government agencies, professional organizations, and industry resources. We are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party site you visit.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete the personal information we hold about you.
• Opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
• Request information about the categories of personal data we have collected and the purposes for which it is used.
• Lodge a complaint with a supervisory authority if you believe your data rights have been violated.

To exercise any of these rights, please contact us using the information in Section 12 below. We will respond to verifiable requests within 30 days.

10. Children's Privacy

The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will update the "Effective date" at the top of this page. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: